CRM Software AI Visibility Leaderboard
Which CRM tools do AI engines recommend when buyers search for customer relationship management solutions? This leaderboard tracks citation rates across ChatGPT, Claude, Perplexity, Gemini, Grok, and Google AI Overviews for top CRM queries.
Prompts analyzed
- ›“best CRM software for small business”
- ›“top CRM tools for sales teams”
- ›“CRM software comparison”
- ›“affordable CRM for startups”
Overall AI citation leaderboard
Citation rate = % of tracked prompts where the brand appeared in AI engine responses. Averaged across all 6 engines.
| Rank | Brand | Citation Rate | Trend | Sentiment |
|---|---|---|---|---|
| #1 | hubspot.com | 87% | Stable | positive |
| #2 | salesforce.com | 82% | Stable | positive |
| #3 | pipedrive.com | 61% | Rising | positive |
| #4 | zoho.com | 54% | Stable | neutral |
| #5 | monday.com | 48% | Rising | positive |
| #6 | freshworks.com | 41% | Stable | neutral |
| #7 | close.com | 35% | Rising | positive |
| #8 | copper.com | 28% | Falling | neutral |
Leaderboard by AI engine
ChatGPT
- #1HubSpot91%
- #2Salesforce84%
- #3Pipedrive63%
Perplexity
- #1HubSpot89%
- #2Salesforce78%
- #3Zoho CRM62%
Methodology
PresenceAI submits 48 buyer-intent prompts to ChatGPT (GPT-4o), Claude (claude-sonnet-4-5), Perplexity (sonar-large), Gemini (gemini-1.5-pro), Grok (grok-2), and Google AI Overviews weekly. Each brand mention is extracted, positioned, and scored for sentiment. Citation rate = percentage of prompts where the brand appears in the response. This leaderboard reflects aggregate data — individual prompt results and historical trends are available inside PresenceAI.
Last updated: 2026-05-20. Leaderboards refresh every 7 days.
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Track your brand on this leaderboard
PresenceAI monitors your brand's AI citation rate daily across all 6 engines — so you see every opportunity to climb the CRM Software rankings in real time.